CARC 228: Denied for failure of this provider, payer, or subscriber to respond to a request for information in a timely manner.

CARC 228 appears on the 835 ERA (Electronic Remittance Advice) that the payer returns after claim adjudication. It explains a reduction, denial, or payment adjustment to your billing team. For your practice, the question is workflow: identify the pattern, route the denial to the right resolution path (rebill, appeal, write-off), and recover what's recoverable without burning RVU time on dead-end fights.

What CARC 228 means

The official X12 description is: “Denied for failure of this provider, payer, or subscriber to respond to a request for information in a timely manner.”

In plain language: Denied for failure of this provider, payer, or subscriber to respond to a request for information in a timely manner.

Practice workflow for CARC X 228

Appeal with documentation specific to this code. The provider's billing office can help clarify what the carrier wants.

ApprovalHelp auto-drafts the appeal letter against the right federal appeal-rights regulation (ACA §2719, ERISA §503, NSA §2799A, 42 CFR 422 Subpart M, or 42 CFR 438 Subpart F) for the patient's plan type, the payer's own coverage policy, and the relevant clinical guideline. Drafts route to the clinician for signature in under five minutes.

CARC 228 group codes explained

On the 835 ERA, CARC 228 appears alongside a group code that signals who is financially responsible for the adjustment. CO (Contractual Obligation) — Contractual write-off. The provider agreed to the rate. Patient does NOT owe this amount.